Assessing Quality of the Products and Services

Assessing Quality of the Products and Services Products and services have a collection of features that enable a customer to rate quality of the goods and services for satisfaction. The views to determine the overall quality of product and service include product design, services delivery, and the overall process of delivering product or services. This paper focuses on assessing product and service quality.Advertising We will write a custom essay sample on Assessing Quality of the Products and Services specifically for you for only $16.05 $11/page Learn More According to Lewis et al (2007, p. 447) there are many factors for rating a products quality, but it depends on the type. For example, I went to a beauty shop to buy a face cream for removing blackheads, which I thought could be effective after some time but did not see any improvements. The factors which I used to gauge the product include the brand name, products ingredients, its effectiveness and price. The product contained a trusted brand name a nd I thought that it was effective and hence, I rated it at 9 out of 10. The product also had many ingredients, which appeared to be natural and so I rated it at 5 point. Since the product was not effective as expected, I rated it at 1 because there were no changes after applying it. Due to the products’ ineffectiveness, and despite the high price, the products rating were at 4 point. I discovered that it is not always true that the higher the price of a product, the better it is as compared to those with lower costs. Based on the results of the rating, the brand name was at 9 point, ingredients at 5, and effectiveness of the product at 1, and the price at 4. Hence, the total number of all the ratings was 19. I got the average of the total points by dividing the total by the four factors and a rating of 4.75. In service quality, I used many determinants when I visited a national library, but did not get the best services. First, there was no proper responsiveness whenever I n eeded assistance in locating my books of interest. The rate of responsiveness was of 4 out of 10. In addition, there was no ease of accessing the reading materials because they were mixed up in the shelf, thus the rating was 5 out of 10. At the main entrance the library staff was not courteous and polite to customers, thus courtesy rating was at 3 out of 10. The library also lacked competent staff because I noticed that they did not have the proper skills and knowledge for providing the services when I tried to enquire more about the library, hence competency rating was at 2 out of 10. It was not easy to communicate since there were no staffs ready to listen to the customers and thus, communication rating was at 4 out of 10. Similarly, security of the bags and other items left at the shelf was not guaranteed because some of the shelves did not have number tags and we left the bags without being assured of their security: it is possible for another customer to pick a bag that does no t belong to him hence the security rating was at 6. The staff did not bother to understand individual customer needs and hence, the rating was at 5.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Based at all the service ratings, the responsiveness had 4 points, ease of accessing had 5 points, and courtesy was at 3 points, staff competency was at 2 points, communication was at 4 points, security was at 6 points and finally understanding customer needs was at 5 points. The ratings were all out of 10 and thus, when I added all of them the result was 29. I got the overall average service rating by dividing the number of points by the number of factors and the average was at 4.14. In conclusion, it is important for companies and organizations to focus on customer satisfaction by providing the best services and giving quality products. Wirtz (2003) suggests that to determine the custo mers’ perception of a product and a service, businesses should seek to understand the customers’ experience when using the product or getting the service, and what they say about them because the final financial results are based on customer satisfaction and quality. References Lewis, P. S., Goodman, S. H., Fandt, P. M., Michlitsch, J. F. (2007). Management: Challenges for Tomorrows Leaders (5th Ed.). Mason, OH: Cengage Learning. p 36. Wirtz, J. Meng, C. L. (2003). An Empirical Study on The Quality and Context-specific Applicability of Commonly Used Customer Satisfaction Measures. Journal of Service Research, 5(4), 345-355.

Archaeology Quotations - Quote Collection about the Past

Archaeology Quotations - Quote Collection about the Past A Douglas Adams on the importance of subsistence.Anonymous movie goers at Raiders of the Last Ark.Arioti and Oxby on the false opposition between food predation and food production.Jane Austen (as Catherine Morland) on the torment of reading history. B Paul G. Bahn on Pleistocene art.Paul G. Bahn on bluffing your way to being an archaeologist.Zainab Bahrani on looting at the Iraqi National Museum.Kage Baker imagines Flinders PetrieChris Ballard on holding out against closure.J. G. Ballard on his fears for the future.Keith Bassett on the New Intellectual.Charles Baudelaire on the pleasure we derive.Charles Austin Beard describes Hari Seldon. Charles Austin Beard on seeing stars.Max Beerbohm on the work of art that is the Past.Ruth Benedict on the purpose of anthropology.John Berger on the effects of postmodernism.Henry Bergson on present effects.Robert L. Bettinger on the persistence of crackpots..Ambrose Bierces definition of History.Ambrose Bierce defines the Past.Lewis Binford on why hell never be a quote of the week.A tip on museum management from Bob Ray.Barbara Bocek on bioturbation.Nurit Bird-David on hunter-gatherers.Tsianina Blackstone on what good friends archaeologists make.Bonnichsen and Steele on why the New World Entr ada is so fascinating. C. Loring Brace on whats wrong with standardized tests. C. Loring Brace et al. on the chimerical concept of race. Edward M. Bruner on post-modernist interpretations of tourism.Edward Bulwer Lytton on archaeology and historical romancesOctavia E. Butler (as Lauren Oya Olamina) on letting the past go.A.S. Byatt on forms and forcesLord Byron on the usefulness of the past. C Calvin on why hell choose not to be an archaeologist.William Calvin on the human minds Big Bang.Howard Carter on the good old days.Edward Hallet Carr on historys dialogue.Matt Cartmill on why he became a scientist.C.W. Ceram on archaeologys grandiose tasks.John Chapman on the archaeology of war in the Balkans.Douglas Charles on wearing different shades.Anubha Charan on digging up holy places.Cicero on children.Geoffrey Clark on NAGPRAs fatal flaw.Grahame Clark on wasting ones life.David Clarke on the immutability of archaeology..Michael Coe on small favors.Confucius on diligence.Cyril Connolly on the sweet smell of the past.Norman Cousins with an alarming metaphor.George Cowgill on reasonable alternativesDonald Crabtree on the beauty of projectile point technology.Susan Crate on climate change and advocacyO.G.S. Crawford on the future of archaeology. D Glyn Daniel gets a fit of the giggles.Clarence Darrow on what is wrong with history.Charles Darwin on useful observations.Robertson Davies on archaeologists and domestic architectureKathleen Deagan on the ethnic stew that is Latin America.Warren DeBoer on experiencing Cahokia archaeologyStephen Dedalus (James Joyce) on how he feels about history.Emily Dickinson on an armed past.Tom Dillehay on the first people in South America.Robert A. Dodgshon on the end of time.John Dryden on what has been.A classic insult from Alexandre Dumas (pere)Finley Peter Dunne on why the past looks so good.Will Durant on geological consent.Will Durant on clever things to say. E Abba Eben on men behaving wisely.Albert Einstein on the cosmic religious experiences of scienceLoren Eiseley on melancholy secretsT. S. Eliot on historys cunning passagesRalph Waldo Emerson on personal preferences.Ralph Waldo Emerson on the end of the human race.Ralph Waldo Emerson on what Varnish is not.Clark Erickson on appropriate technology and sustainable agriculture. F Brian Fagan on who really owns the past.Christine Finn on votive offerings at Chaco Canyon.Laurence Flanagan on the rationality of our forebears.K. V. Flannery on killing our informants.Kent Flannery on fun with your pants onKent Flannery on what the world wants from archaeologyLars Fogelin on tempering the imagination.Foley and Lahr on sweet studies .Henry Ford on why history is bunk.Allie Fox on evolutions little joke. G Donna Gabaccia on the immigrant paradigm.Joan Gero on distinguishing the past from the present.Michael Goodchild on maintaining intellectual depth.Stephen J. Gould on creationism.Maxim Gorky on taking the past for a ride.Paul Grobstein on being progressively less wrong.the Guanzi on understanding the present.John Guare on history and amnesia. H Heinrich Harke and Bettina Arnold on coping with political reality.L. P. Hartley on our alien past.William Least Heat-Moon on the lack of yesterdays on the road.Robert Heinlein on the effects of ignoring history.Robert Heinlein on human capabilities.Edward F. Ned Heite on dirty truthsPatrick Henry on the lamp guiding his feet.Heinrich Himmler on doing archaeology right.Jennfier Hochschild on true science.Oliver Wendell Holmes on how humans are omnibuses.John Hoopes on the future of the past.Terry Hunt on the genocide on Easter IslandTerry Hunt and Carl Lipo on the Rapa Nui Effect.David Hurst-Thomas on the meaning of discovery.Aldous Huxley on living high.T. H. Huxley on choosing ones grandfather.Hypatia of Alexandria on preparation for tomorrow. I W. R. Inge on why history is a terrific occupation.Von Igelfeld (Alexander McCall Smith) on German archaeologyGlynn Isaac on overextending our enthusiasmEddie Izzard on small wallsEddie Izzard on the Time Team J Shirley Jackson on why theres always been a lottery.Randall Jarrell on seeing the world through gold-colored glasses.B. S. Johnson (Terry Pratchett) on the future of architecture.Andrew Jones on perceiving the Neolithic. Indiana Jones on why archaeology will never make a good movie plot.James Joyce (as Stephen Dedalus) on how he feels about history.Rosemary Joyce on the illusory Ancient Maya. K Timothy Kaiser on the politics of archaeology in the BalkansAlice Beck Kehoe on the tolerance of ambiguity.Walt Kelly on the view behind us.Khufus Law for projects worth doing well.Gusti Kollman on historic ironies.A. L. Kroeber on the charm of anthropology. L Stephen H. Lekson on influential mythologies.Jill Lepore on history in seven words.Tea Leoni on how she almost became an anthropologist.Levi-Strauss on the value of the past.Sinclair Lewis on authenticity among scientists.Nathan Light on the mental prison of modern myths.Penelope Lively on howling landscapes.Kristin Lord and Vaughn Turekian on the Diplomacy of ScienceWhat George Lucas said when he first saw Tikal.R. Lee Lyman on a seat at the high table in anthropology M Domenica Macdonald [Alexander McCall Smith] on the soft life of some anthropologists.Renà © Magritte on the odors of the present.Max Mallowan on why Agatha Christie married him.Mao ZeDong on the struggles of society.Tommaso Marinetti on our most dangerous prevaricator.William H. Marquardt on unearthing support for archaeology.Lisa Maurizio on the meaning of the Oracle at Delphi.A Maya elder on the importance of remembering the past.Alexander McCall Smith (Prof. Von Igelfeld) on German archaeologyJohn C. McEnroe on discussing the pastHerman Melville on the textbook of tyrants.Lynn Meskell on the hope for archaeology.Catherine Morland [Jane Austen] on the torment of reading historyMargaret Murray on a welter of flint chips. N Nicholas and Bannister on who owns the futureNietzsche on the chain of the past. O Lauren Oya Olamina (Octavia E. Butler) on letting the past go.Michael Ondaatje on unsafely settled places.George Orwell on the control of the past.George Orwell on generational conflicts. P Camille Paglia on voyages to the past.Camille Parmesan asks why climate change is insurmountable.William Penn on living with the moderns.Ezra Pound on Kulchur.Philip Phillips on New World variations.Wendell Phillips on the roots of revolution.Plutarch on the difficulty of history.Poyer and Kelly on mystification of the Mikea.Adrian Praetzellis on tolerating ambiguity.Praetzellis on having too much fun.Terry Pratchett on the future of architecture.Ptahhotep on the limits of skill. R Joseph Ransdell on the new conception of science.Adrienne Rich on journeys into the past.Clara Dice Roe demonstrates the problems with oral history.Unnamed Roman Emperor on the good life.John Ruskin Laying Stone on StoneSteve Russell on the meaning of the repatriation movement. S Jeremy Sabloff on archaeologys role models.Carl Sagan on painful lessons learned.Carl Sandburg on archaeological treasures.Simon Schama on why historians are doomed.Arthur Schlesinger on historys effect on the present.Heinrich Schliemann on the case for Hasserlik.J. William Schopf on the importance of pond scum.Carmel Schrire on why she became an archaeologist.Sellar and Yeatman on what history is.Will Shakespeare on prophesies.Moishe Shokeid on melding anthropologist and informant.Sir Philip Sidney on why poets are better than historians.Maxine Singer on the thread that holds us together.Bruce D. Smith on niches and domesticationSusan Sontag on vanishing beauty.Captain Spauldings (Groucho Marx) greatest contribution to scienceStephen Spender on wooden shipsJohn Steinbeck on the literature of science.John Lloyd Stephens on the moral effect of Maya monuments.Clarice Stasz Stoll on collective forgetfulness.Lawrence Straus on interpreting genetic data.Christine Sullivan on the real adve ntures of Indiana Jones. T T. R. Talbott on the dark and stormy end of the Ice Man.Sarah Tarlow on negotiating between rocks and a whirlpool.R. E. Taylor on the two cultures.Walter Taylor in mid-diatribe, quotes Linda Ellerbee.Paul Theroux on evolutions little joke.Henry David Thoreau on unremarkable history.Henry David Thoreau on what to do with ambitious boobies.A. J. Toynbee on using history well.Bruce Trigger on the implications of multiple standpoints. V Voltaire on the foundations of history.Voltaire on Ancient TricksVon Igelfeld (Alexander McCall Smith) on German archaeology W Anthony F. C. Wallace asks When is Now?Mary Webb on what is invisible and muteKenneth Weiss on defining evolutionKenneth Weiss on finding hybridsE. B. White on the future of readingAlfred North Whitehead on why knowing the past is useful.James Whitley on fishy ideas.Walt Whitman on the teeming gulf, the infinite greatness of the past.Oscar Wilde on inalienable privileges.Oscar Wilde on our duty to history.Oscar Wilde on the value of archaeologyKate Wilhelm on living with the past.Howard Winters on civilizations components.Leonard Woolley on the effects of business.J.A.A. Worsaae on taking ones country seriously.Ronald Wright on the fascination of cannibalism. X Malcolm X on the value of memory. Y Yasumaro on the teachings of the ancients.